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External Viewing of the Company Company Reception Desk Plant & Workmanship Working Team Tencan At Canton Fair Company Honours Communication with Australian Customer
Changsha Tianchuang Powder Technology Co., Ltd is one of the leading manufacturer specializing in sales, manufacture, and design of all kinds of laboratory ball mills, planetary ball mills, powder milling equipment, laboratory glove box in China.
As a professional lab ball milling equipment manufacturer, we'd like to provide the following advantage services for all customers and clients throughout the world.
Before Sale Services:
1. Soonest Feedback to Inquiry: For any customer who is interested in any model of our machines and equipment, or who would like to inquiry us about any model, we often send soonest response or quotation with 24 hours after getting any inquiry.
2. Free Charge Grinding Experiment: We provide material grinding experiment free of charge for customer who would like to send your material sample to us and check & test granularity of output powder, we shall help you to make sure if the grinding effect meets the customer's requirements.
3. Customized Services: As we have our own developing and designing team, we offer all kinds of customized models for all customers.
We have our own R&D center with experienced and skilled technicians who ensure technological innovative products for customers. Since we have beeing worked for more than 10 years in the industry, we often provide optional solution which meets client's requirement best with best effects at the lowest cost.
After Sale Services
1. Product Quality Warranty:
One-year warranty period shall be provided to any client who buys our products and related accessories. The following promises are valid within the warranty period which is calculated from time or date when the client or consumer takes delivery of machine, opens case, inspects machine and receives with signature.
2. Warranty Promises:
We promise to guarantee free replacement within one month, and guarantee free repair within one year. Client may enjoy free replacement within one month if any of following occurs:
1) The machine is broken in course of transportation;
2) Motor and frequency converter are burnt out;
3)The key part or main disk of the machine is seriously in failure.
3. After-sale Services Promises:
1) We shall make prompt response to any problem about the machine within 24 hours if you have.
2) We shall provide 6-day 8-hour services for all our clients and subscribers, and shall provide trouble-shooting solutions until the fault is completely eliminated.
3) If the machine is found any fault or problem, please do not hesitate to notify us the details about faults, caused reasons and status.
1) We can arrange shipment to all countries throughout world by international express like DHL, Fedex. TNT, UPS, or EMS;
2) We make shipment by airfreight if you let us know your destination airport;
3) We can also arrange shipment by ocean shipping if you need sea transportation, please let us know your discharge port which is close to you.
Contact Person: Mr. Aivin Ai
Tel: 86 13407313242